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North America Innovative Lawyers 2017: New Business and Service Delivery Models - In-house legal teams

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AwardHighly Commended
Originality8
Leadership8
Impact7
Total innovation score23
CommentIn a recalibration of the legal department, four global legal service centres (LSCs) have been set up. These comprise 50 per cent local talent and 50 per cent staff relocated from relevant country offices to support the business in high-volume tasks. A structured career path for lawyers working in the LSCs means they become the talent pipeline for country legal teams. The initiative has saved $5m in costs and increased contract turnaround by 17 per cent.