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North America Innovative Lawyers 2017: New Business and Service Delivery Models - In-house legal teams

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StandoutDXC Technology9101029Following the merger of CSC and HPE Enterprise in early 2017 to form DXC Technology, the combined legal department was faced with a doubling of the volume of contracts they had to handle from 30,000 to 60,000, with no reduction of complexity or risk. The lawyers were instrumental in finding both a technological and outsourcing solution that automated the contract lifecycle, changed the way in which the company contracted for new business and has directly contributed to the bottom line.
Highly CommendedBT Americas79723In collaboration with AT&T and Verizon, lawyers developed a new set of standard contracting principles published by the International Association for Contract & Commercial Management for the telecommunications industry. The new principles look to reduce frictions in negotiating commercial contracts that have emerged from the outsourcing and commoditisation of services.
Highly CommendedSchlumberger88723In a recalibration of the legal department, four global legal service centres (LSCs) have been set up. These comprise 50 per cent local talent and 50 per cent staff relocated from relevant country offices to support the business in high-volume tasks. A structured career path for lawyers working in the LSCs means they become the talent pipeline for country legal teams. The initiative has saved $5m in costs and increased contract turnaround by 17 per cent.
Highly CommendedHPE77822Changed the way in which it uses external counsel for mergers and acquisitions transactions: they are now usually used for benchmarking, due diligence or areas in which HPE’s legal team do not have a presence. Internal lawyers now take the lead on M&A transactions in-house.
CommendedCiti77721Lawyers are using natural language generation and other process tools for contract drafting, billing and data collection. This allows them to respond swiftly to new consultation processes and requests from regulators.
CommendedGE77721The Matter Administration & Spend Help Desk (MASH) provides a one-stop shop for attorneys and outside counsel matter creation, invoice, payment administration and ebilling training and support. The model allows core administrative tasks to be performed better, faster and cheaper.
CommendedNokia77721When the company decided to crowdsource specific work to external suppliers, the legal team enabled the software to work seamlessly for the business without recourse to outside counsel.
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