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Most innovative law firms 2015: Client service

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Award level
Law firm
StandoutPinsent MasonsMercer26899A holistic approach that frees Mercer’s in-house team to take on more strategic work and play the role of trusted adviser. Includes a bespoke case management system, flexible fees and directly advising business units.
StandoutAxiomBT25898A multi-layered three-year partnership to handle BT’s commercial contract work. Axiom's technology enables in-house lawyers to track and speed workflow and make better resourcing decisions. Business units send requests directly to Axiom, freeing the in-house team for more complex work.
StandoutSlaughter and MayRoyal Mail25898When Royal Mail shifted to a dynamic supplier model, the firm initiated a collaboration with other panel law firms to disseminate all process changes across the company.
StandoutLinklaters; MilbankFutures Industry Association24888The firms reviewed the central clearing counterparties rulebooks to provide financial institutions with clear advice and analysis of regulations. Aimed at all market participants, the product cuts the time taken to make investment decisions from months to minutes.
StandoutSkadden, Arps, Slate, Meagher & FlomAon24996After break-fee protection for failed bidders was removed from the Takeover Code, the firm developed an insurance policy for Aon – which can now offer bidders up to 1 per cent of the price if their bid fails. Commended: Skadden partner Michael Hatchard.
StandoutStephensonsPrivate clients24987A loyalty programme tailored for individual clients. It includes personal counselling and store discounts.
StandoutAddleshaw GoddardBarclays23788The firm's client development centre works to help the in-house teams of clients across a range of issues. The programme with Barclays focuses on developing lawyers' understanding of the financial sector and the bank.
StandoutHogan LovellsHoneywell23788More than 100 partners in 33 international offices at the firm provide legal services to Honeywell. The scheme includes a transparent fee structure and bi-monthly training.
StandoutCMSStandard Life22877The firm has developed a sophisticated e-discovery software that provides forensic analysis and review.
StandoutPaul Hastings-22787The firm streams client panel conversations around 13 offices to educate partners about clients' concerns.
CommendedBaker & McKenzie; Morrison & Foerster; Allen & OveryAccenture21948The three law firms have an unusual collaboration to act as a “super firm” for Accenture.
CommendedDLA PiperHeineken UK21786A single-supplier relationship has seen the firm deepen its collaboration with Heineken.
CommendedPwC Tax & Legal Services (Spain)-21687Created internal mechanisms to encourage innovation – about 100 projects are funded each year.
CommendedReed SmithCivil Aviation Authority21777Developed two learning programmes with the CAA.
CommendedBerwin Leighton PaisnerThames Water20677Full legal service provider to Thames Water since 2010, the multi-disciplinary team now advises on the Thames Tideway Tunnel project.
CommendedFirst Law International-20677An alliance of local firms that gives a more personal service than big firms.
CommendedGarriguesOrona20677Working with Orona to encourage a culture of compliance.
CommendedHerbert Smith FreehillsMan Group20677Running innovation workshops to foster ideas with the client.
CommendedMorais Leitão, Galvão Teles, Soares da SilvaLegal Flow20776A two-way relationship to develop the business of technology start-up Legal Flow.
CommendedWhite & CasePrivate equity clients20677Servicing clients post-deal and preparing them for exits.
CommendedPLMJRepublic of Mozambique19676Arbitration training for the Republic of Mozambique.
CommendedTuca Zbarcea & AsociatiiAmaya Services19766Developing online gaming legislation in Romania.
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