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Client Service 2011 (2)

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Rankings at a glance
Award levelHighly Commended
InnovationHSBC information- adviser secondment
Originality6
Rationale6
Impact7
Total19
DescriptionSeconded a full-time information adviser to the bank to create a risk analysis system for its capital markets team. Indicative of a new wave of highly collaborative and standardised client services.

Client Service 2011

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Choose from rankings list
Rankings at a glance
Award levelStand-out
InnovationDramatising risk with a multimedia approach
Originality7
Rationale7
Impact7
Total21
DescriptionSecured an interview with Keith Packer, a former BA executive jailed in the US for anti-competitive practices, to create a training tool to convey the importance of compliance for top executives. Praised by clients as unusually effective.