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Client Service 2008
View full ranking| Rankings at a glance | |
|---|---|
| Award Level | Highly commended |
| Innovation | A comprehensive approach to client service which includes using a tailored version of Practical Law Company's due diligence system. |
| Originality | 5 |
| Rationale | 7 |
| Impact | 7 |
| Total | 19 |
| Description | The firm's systematic innovative approach to client service has increased their client base by 42% in the past year. It's piloting work with PLC to improve due diligence helps it better manage costs for clients. |
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