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Most innovative law firms in Client Service 2012

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Baker McKenzieStand-outService delivery model77822Through a new approach to partnering with clients, the firm is making its global footprint work for it and clients such as Carlsberg, the brewer and Colt, the telecoms company. They are proving that a one-stop shop can be both cost-effective and efficient, whilst also retaining the personal touch of a smaller firm.
AxiomStand-outService delivery improvements78621The firm is helping in-house clients manage their functions through a team comprised not only of lawyers but also management consultants and technology experts. It uses a suite of tools and services to break down workflows and resourcing of in-house legal teams, saving them 30% in some instances in costs.
CMSStand-outForum and toolkit for US securities lawyers78621An important forum for issuers and underwriters accessing the US market from the London capital markets. The toolkit gives a valuable overview on the US Investment Act and was welcomed by financial services clients as a breath of fresh air.
Dundas & WilsonStand-outA contract query service67821A contract query service for major financial institutions which saves them six-figure sums a year. In-house legal teams reported gaining 100 extra days from the service, which turns traditional legal service delivery on its head.
Allen & OveryHighly commendedOnline tool for large scale defaults78520A saleable product which works around a road map that guides users through managing a default. The firm spotted a gap in the market, invested heavily in research and development and has launched it to three users so far.
DLA PiperHighly commendedIn-house lawyers network67720The firm has set up an unusually large and effective network for over 4,000 in-house lawyers who can access the firm's knowledge whilst being given a platform to network with peers. The supporting website is impressive.
LinklatersHighly commendedMachine readable contracts67720Succeeding where previous law firms had failed, Linklaters constructed the first machine readable contract which can analyse international swaps and derivatives association documents instantly. The firm also completed the work in record time.
Bird & BirdHighly commendedNew contractual solutions67619The firm has designed new contracts that can align with Agile software development projects. The contracts allow for exit clauses and will help to reduce the risk of litigation.
CobbettsHighly commendedOnline tool for the public sector67619With a system that has the potential to deliver the UK government's "Big Society" agenda simply and at low cost while transforming public services, the firm advised on the joint venture between Public Service Mutuals and the Co-operative LLP. It developed the Mutual Business Detector Tool, which offers local authorities a range of practical assistance and advice on specific projects from the early stages through appraisal and implementation to the first full year of trading.
GarriguesHighly commendedCO2nnection: Social media tool77519The firm proactively developed a diagnostic tool for Santander that helps it analyse climate risk through comprehensively interpreting social media outputs.
Addleshaw GoddardCommendedInteractive Regulatory Tracker Product56718To help its financial services client, the firm developed the Torchlight Tool, a regulatory tracker which covers all major regulatory and risk-related issues and legislation. Unlike similar tools, it provides a graphically-based, one page summary set against a timeline, a risk rating of issues and strategic thought on practical implications. Clients say there is no other single view and user friendly tool on the market which provides the same ability to prioritise.
GarriguesCommendedPanrico restructuring66618Pioneered a mediation strategy with all parties in the Panrico restructuring to achieve resolution. The involved firm proactively pursued different forms of mediation and conciliation in a highly charged situation.
Lawrence GrahamCommendedProduct to assess claim reviews66618Developed a strategic tool to assess insolvency litigation priorities that includes costs budgeting for clients. Aimed primarily at insolvency practitioners, the product presents claim information in a user-friendly format, streamlining the process as it goes along.
LinklatersCommendedTraining for female board directors66618The firm has created a board membership kit, with the idea of getting behind the equality agenda in Italy to train female directors.
NCTM Studio Legale AssociatoCommendedCost-effective litigation solutions66618The firm proposed to its existing client, BT, the telecoms company, that it take care of all of its Italian litigation. In doing this, NCTM became a pilot law firm to trial the scheme for other jurisdictions. It reduced BT's costs and developed more efficient ways for the company to manage numerous small claims.
PLMJCommendedRemuneration consultancy66618Becoming more than simply lawyers, the firm has grasped a thorny issue facing many publicly listed companies. It is offering clients advice on directors' remuneration packages.
Portolano Cavallo Studio LegaleCommendedSupport for start-ups57618The firm has developed a service to help start-ups in the TMT sector access funding and develop their businesses.
Simmons & SimmonsCommendedElexica: online legal resource66618As one of the front-running firms to develop online legal resources, the firm has developed a next iteration of Elexica its flagship product. It now has mobile capacity and customisation features.
Taylor WessingCommendedThought leadership76518The firm invented the Global Intellectual Property Index which compares the IP regimes in 24 countries. It is a unique resource for clients and journalists.
Taylor WessingCommendedTraining for clients66618Developing new forms of law firm training for clients, Taylor Wessing offers junior members of the Royal Bank of Scotland boot camps on real estate finance issues that are run by associates of the firm.
BristowsCommendedDefence of patent rights66517The firm constructed a sophisticated database to defend Novartis's best selling medicine Diovan, a blood pressure drug. The client felt that it was an important mechanism in the successful defence of this patent and the system is replicable for other products.
Cuatrecasas, Gonçalves PereiraCommendedHelping clients invest abroad56617In an interesting twist on the seminar idea, the firm brought together different parties in emerging markets to give advice on foreign investments and to create useful connections for their clients.
EvershedsCommendedTraining65617A global trade finance training product for major banks that goes beyond legal compliance. The training is run by Eversheds lawyers, and the firm has won contracts against more traditional training companies.
Kemp Little ConsultingCommendedRounded client service57517A comprehensive client service approach that uses technology smartly.
Reynolds Porter ChamberlainCommendedEdge: an open source software product65617The firm is using emergent technologies to deliver proactive insights to insurance clients through aggregating their knowledge as to how claims progress and where they succeed and fail. Edge enables them to mine the value of work already completed.
Tuca Zbarcea & AsociatiiCommendedOnline tool56617A free online tool to navigate the extensive changes brought about by the New Civil Code in Romania. The new regulation will significantly affect the business environment and many features of Romanian individual and community life. The firm's tool will not only help its clients, it will also assist competitors and other professionals understand the spirit of the regulations and practical consequences of the new code.
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