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Client Service 2010

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Award level
Berwin Leighton PaisnerStand-outPrivate practice takes over in-house legal team88723In a market first, the firm took over nearly all of Thames Water’s legal function, creating a new template to deliver legal services in a way that drives real efficiencies
EvershedsStand-outLegal clubbing: an online hub for local government88622An IT platform, built by the firm, is helping local government share not only best practice but also legal advice and costs
Addleshaw GoddardStand-outDesigning business lessons for banking lawyers78722Structures and teaches a professional development course for Barclays’ internal lawyers, designed for the legal team to realise its full potential for the business
Uría MenéndezHighly commendedAnticipating the rise in Spanish loan defaults67821Bespoke software enabled Caja de Ahorros del Mediterráneo to deal with a rise in insolvency proceedings. The firm’s rapid response helped the bank recover value from debtor assets depreciating during the crisis
Allen & OveryHighly commendedRulefinder online service77721Developed a tool for large multi-jurisdictional financial services clients to manage the increasingly complex burden of shareholder disclosures. It is now used by most of the big banks
Hogan LovellsHighly commendedMatchmaking investors and distressed companies67720A website for insolvency trustees is generating work in a moribund Spanish corporate market. The firm has already closed two transactions out of more than 60 investment opportunities
LGHighly commendedIntegrated legal, regulatory and environmental advice for ports76619Launched UK Port Advisers in partnership with specialist consultancy Brabazon Fox. The joint venture provides stakeholders with a single source of business and legal advice
Baker McKenzieHighly commendedGlobal pro bono teaming with clients57719The firm’s co-ordination of lawyers and multinational clients is providing knowledge and resources to non-governmental organisations in countries such as Nepal
Cuatrecasas, Gonçalves PereiraCommendedA challenge to Spain’s excise duty on the retail sale of mineral oils67518Following a European Commission opinion, the firm took quick action to approach logistics and transport companies in Spain. It now represents more than 100 clients on a conditional fee basis to help them reclaim the taxes
Clifford ChanceCommendedLaw firm pricing and project management workshops57618Extended its project management and pricing consultancy capabilities to offer them to banking clients. Helped a client’s in-house team build broader commercial skills
Tuca Zbarcea & AsociatiiCommendedFiduciary services for OMV Petroleum65617Under new rules that allow lawyers to conduct fiduciary activities in Romania, the firm acted as an escrow agent to overcome a deadlock and allow a deal to go ahead
NabarroCommendedPartnership with Essex Legal Services, a legal business for the county council57517In return for a preferred supplier status, the firm worked closely with Essex Legal Services to transfer legal and operational know-how to build the council's internal capability
Latham & WatkinsCommended“Context” web collaboration software66517A new application conceived by partner Alex Hamilton and developed by the firm's IT department to manage complex contracts. It allows lawyers and clients to search and define terms, and link any term to comment wikis
HammondsCommendedHybrid employee consultation model for Superdrug65617Developed a model that allowed its client to consult over 16,000 employees in a few months
EvershedsCommendedLegal consultancy service to identify cost savings67417With a move into the consulting space, the firm is offering a suite of services to new and existing clients. The consulting team includes lawyers, process re-engineering experts and former management consultants.
CMS Cameron McKennaCommendedBT panel appointment56617Won one of three panel positions with BT by developing an “insourcing” model to move some work from BT's in-house function to a dedicated BT team at the firm.
Addleshaw GoddardCommendedHelping clients purchase legal services66517Working closely with the in-house counsl of a key client, the firm reviewed the design of the panel system to improve the selection process of outside lawyers
Wragge & CoCommendedIn-house lawyer 'mind-map'56516The mind-map seeks to visually answer the question, "what is the job of the in-house lawyer?". It has been used with over 100 in-house lawyers to help understand, develop and communicate the requirements of their roles.
Mills & ReeveCommendedFamily Investment Company65516Following changes to the taxation of trusts in the UK, partner Deborah Clark developed this simple and flexible corporate structure to transfer family wealth from one generation to the next.
GarriguesCommendedEnvironmental consulting55616The company combines 20 lawyers with 45 economic, scientific and engineering professionals. It has advised governments on drafting legislation and provides a one-stop environmental due diligence and compliance service.
Clifford ChanceCommendedPro bono work for the Private Equity Foundation (PEF)56516As a key driver behind the PEF philanthropy association of private equity houses, the firm is integral to keeping the foundation in business.
CMS Hasche SigleCommendedOpening Germany to Chinese investment54716The firm played an instrumental role in promoting German capital markets to Chinese companies. It acted on the four premium market IPOs and around 20 listings of Chinese companies in Germany.
Burges SalmonCommendedHelpline service for BAE Systems55616To help develop BAE Systems' new in-house labour law team, the firm run a helpline and employment tribunal claims handling service and provide training and research under a fixed fee arrangement.
Berwin Leighton PaisnerCommendedMulti-sourcing through 'Lawyers on Demand'56516The firm re-engineered how BLP deliver legal services to Barclays. The result is a multi-sourcing model utilising different strata of resourcing options and a new pricing model to match.
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