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Client Service 2009

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Firm
Award level
Innovation
Originality
Rationale
Impact
Total
Description
EvershedsStandoutHelp to clients in the downturn79723Rather than offer discounts on rates, Eversheds developed a series of offers to help clients to reduce their legal spend, while ensuring a flow of new work to the firm
OlswangStandoutOutsourcing health check78722Integrated legal and consulting service applied throughout the outsourcing lifecycle to ensure value
DLA PiperStandoutUnited Arab Emirates law library77822The firm translated thousands of UAE laws into English to develop a library where none existed before. The library is shared with clients and licensed to other law firms
CMS Hasche SigleStandoutDeal points study77721-[1]
Osborne ClarkeStandoutLexisCheck document checker67720This new tool, developed with LexisNexis, automatically checks legal citations to ensure they are correct when drafting or monitoring documents
Latham & WatkinsHighly commended“Capture” dynamic document tool67619The tool captures client requirements in outsourcing deals, where speed and cost are critical. It reduces expenditure while focusing clients on the key issues
Kemp Little ConsultingHighly commendedTechnology and the downturn report58619With Practical Law Company, the firm published a benchmarking report on the challenges facing the technology, media and telecoms sector
Simmons & SimmonsHighly commendedLehman administration56718A co-ordinated approach for the numerous Lehman Brothers creditors represented by the firm
EvershedsHighly commendedGlobal account management system57618The firm can now measure and report its success against key performance indicators. The GAMS II system improves an earlier version
Wragge & CoCommendedAutomated online work approval56617Offer to switch Mercedes Benz’ paper forms to an online system. Wragge helped develop a solution to give its client consistency and visibility when instructing law firms
Slaughter and MayCommendedCrisis management programme55717A series of events for senior lawyers from clients, attracting high-profile speakers and attended by Europe’s top general counsels
EvershedsCommendedInternational company secretarial team56617Eversheds provides a dedicated company secretarial service on a global level. Interfacing with other practices means high-end work for these clients is more efficient
McGrigorsCommendedCase management system65516Bespoke case management tool built by the firm for O2, the telecoms group. Provides real-time management information and saves client’s time
GarriguesCommendedFamily business service55616The first firm to offer a multi-disciplinary legal service to family businesses in Chile and Mexico
Clifford ChanceCommendedAviation finance school in China46616Training seminars in China bring in speakers from across the firm’s network to share valuable experience
BrodiesCommendedScottish family limited partnership65516The firm achieved the first family limited partnership under Scottish law, offering an alternative to highly taxed trusts for passing on large estates
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Footnotes

1. Examined contract clauses on over 500 merger and acquisition deals on which CMS advised from 2007 to 2008, providing clients with a guide to market practices

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