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Baker & McKenzie

Technology & Know-How 2008

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Rankings at a glance
Award LevelHighly Commended
InnovationA hybrid approach to resourceful in-sourcing in the firm's Philippines office, Global Services Manila.
Originality7
Rationale6
Impact7
Total20
DescriptionThe Manila operation added 323 employees in the past year. It now handles client-facing IP support work and production of marketing materials as well as traditional back office functions. Costs are at least six times less than London rates.