1. The provision of advanced information on content, and the participant selection process.
2. The flexibility of the course and appropriateness of class size, structure and design.
3. The extent to which teaching methods and materials were contemporary and appropriate, and included a suitable mix of academic rigour and practical relevance.
4. The quality of teaching and the extent to which teaching staff worked together to present a coherent programme.
5. The extent to which other participants were of the appropriate managerial and academic standard, the international diversity of participants, and the quality of interaction among peers.
6. The relevance of skills gained to the workplace, the ease with which they were implemented, and the extent to which the course encouraged new ways of thinking.
7. The level of follow-up offered after participants returned to their workplaces, and networking opportunities with fellow participants.
8. The extent to which personal and professional expectations were met, and the likelihood that participants would recommend the programme.
9. Rating of the quality of food and accommodation.
10. Rating of the learning environment’s quality and convenience, and of supporting resources and facilities.
11. Amalgamation of the percentage of participants from outside the business school’s base country and region.
12. The extent to which programmes are run outside the school’s base country and region.
13. The quantity and quality of programmes taught in conjunction with other business schools.
14. The diversity of faculty according to nationality and gender.