‡ The first figure refers to the number of individual surveys completed by clients of the business school. The figure in brackets indicates the total number of years of survey data included in this ranking. Data are retained for those schools that participated in the 2018 or 2019 ranking but were not ranked in either or both.
Some 320 points separate the top school, Iese Business School, from the school ranked number 85. The schools are divided into three groups, indicated by bold lines. The difference in score between schools ranked consecutively is greater within groups one and three than in group two. The top 16 business schools, down to Stanford Graduate School of Business, form the top group of custom providers. The second group, which is led by University of Michigan: Ross, spans schools ranked 17 to 67. The remaining 18 schools headed by McGill University: Desautels, at 68th, make up the third group.
1. The level of interaction between client and school, the extent to which purchasers’ ideas were integrated into the programme, and the effectiveness of the school in integrating its latest research.
2. The flexibility of the course and the willingness of schools to complement their own faculty with specialists and practitioners.
3. The quality of teaching and the extent to which teaching staff worked together to present a coherent programme.
4. The relevance of skills gained to the workplace, the ease with which they were implemented, and the extent to which the course encouraged new ways of thinking.
5. The extent and effectiveness of follow-up offered after the course participants returned to their workplaces.
6. The extent to which academic and business expectations were met, and the quality of feedback from individual participants to purchasers.
7. Rating of the learning environment’s quality and convenience, and of supporting resources and facilities.
8. Purchasers’ rating of the programme’s design, teaching and materials in terms of value for money.
9. The likelihood that clients would use the same school for future customised programmes, and whether they would use the school for the same programme.
10. The percentage of clients with headquarters outside the business school’s base country and region.
11. The international reach of the school’s customised programme teaching.
12. The quantity and quality of programmes developed or taught in conjunction with other business schools.
13. The mix of faculty by nationality and gender.